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Information Technology Infrastructure Library
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31	MANAGEMENT & SUPPORT MANAGEMENT Managed Device A contracted service to configure, manage and update Add to Reading List Source URL: www.centralis.co.uk Language: English - Date: 2014-04-02 12:45:05 Information technology management Cloud computing Information Technology Infrastructure Library Laptop Google Chrome OS Tablet computer Classes of computers Personal computing Computing
32	ITS – Information Technology Infrastructure Library WedMt. Oxford – 3rd Floor Add to Reading List Source URL: www.iaca.org Language: English - Date: 2013-02-07 21:37:40 Information Technology Infrastructure Library IT service management Office of Government Commerce Application Services Library Release management Information technology management Project management Information technology
33	JOB DESCRIPTION Role: Location: Contract: Salary: Add to Reading List Source URL: www.ytko.com Language: English - Date: 2015-05-07 10:11:55 Method engineering Standards Information Technology Infrastructure Library Service Marketing Information technology management Business Management
34	CONSULTANCY Citrix NetScaler Design & Implementation Project based services, encompassing analysis, design, Add to Reading List Source URL: www.centralis.co.uk Language: English - Date: 2014-04-02 12:56:22 Information Technology Infrastructure Library Software Information technology management Remote desktop Citrix Systems Computing
35	CONSULTANCY TRANSFORMATION Strategic Consultancy Part of the Centralis Transformation Methodology, this Add to Reading List Source URL: www.centralis.co.uk Language: English - Date: 2014-04-02 12:45:18 Method engineering Standards Anticipatory thinking Strategic management Information Technology Infrastructure Library Requirements analysis Knowledge Information technology management Business Management
36	White Paper How-to-Guide: Empowering Agents to Excellence in Every Day Moments A Continuous Improvement Process for Sustainable Customer Satisfaction Add to Reading List Source URL: cdn.sykes.com Language: English - Date: 2014-07-31 20:06:25 Customer experience Customer satisfaction Operational excellence Customer service Interactive voice response Call centre Information Technology Infrastructure Library Customer dynamics Marketing Customer experience management Business
37	WHY isn’t corporate IT as SIMPLE as my tablet & the Appstore? WHY is technology so COMPLICATED for most businesses? LET’S JUST... IT Add to Reading List Source URL: www.tucmanaged.com Language: English - Date: 2014-09-29 04:24:12 Business Information Technology Infrastructure Library Managed services Service-level agreement IBM cloud computing Cloud computing Information technology management Centralized computing
38	SAM – INFORMATION TECHNOLOGY (California Department of Technology) Note: Effective January 1, 2008, the Office of Information Security (Office) restructured and renumbered the content and moved SAM Sections 4840 – 48 Add to Reading List Source URL: www.documents.dgs.ca.gov Language: English - Date: 2015-02-06 09:51:04 Computing Information Technology Infrastructure Library Information technology management Method engineering Standards Information security Strategic management Enterprise architect Central Intelligence Agency Management Data security Security
39	International Journal of Computer and Communication Engineering, Vol. 3, No. 5, SeptemberThe Impact of Cloud Computing on ITIL Service Strategy Processes Mohamed B. Al Mourad, Member, IACSIT, and Mohammed Hussain Add to Reading List Source URL: www.ijcce.org Language: English - Date: 2015-02-13 15:35:11 Project management Information Technology Infrastructure Library IT service management Capacity management Service-level agreement Financial management for IT services Grid computing Software as a service IBM cloud computing Information technology management Cloud computing Computing
40	Making Technology Happen 2013 DOTComm Executive Summary EXECUTIVE SUMMARY The time is now to make technology happen. In 2013, we partnered with the City of Omaha and Douglas County to take monumental steps toward a tech Add to Reading List Source URL: www.dotcomm.org Language: English - Date: 2014-08-01 05:44:29 Information Technology Infrastructure Library Computing Information technology Management Information technology management Cloud computing Service-level agreement

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